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Posted about 1 month ago

Application Support Engineer - SaaS

Slough, Berkshire | £30,000 - £40,000 per yearManaged by: Client Server Regional Team

Application Support Engineer (Linux) *Remote*. Are you a bright and highly driven individual who has experience within an application support role? Do you want to be part of a friendly and motivated team that supports innovative and entrepreneurial products?

You could be a joining a global provider of ERP software solutions that strive to improve business efficiencies.

As an Application Support Engineer, you will be supporting customers globally who are using the company's Java based SaaS product that provides automation software for financial processes. Your key goal will be to provide a high level of 1st line support to assist customers in a timely, accurate, and friendly manner with their queries about the products, ensuring these are resolved or escalated to the 2nd line support team. On a typical day you will be managing customer cases using the ticketing system (Zendesk), documenting customer interactions, troubleshooting, and resolving technical issues, and participating in support meetings.

This can be a fully remote role allowing you to work from anywhere within the UK. You will be expected to occasionally go into the offices based in Slough.

Requirements:

  • You must have previous experience within an application support-based role
  • You have a strong understanding of Linux and experience supporting Linux environments
  • You have experience using ticketing systems (ideally Zendesk)
  • You have strong problem-solving skills
  • You have exceptional customer service skills
  • You have excellent communication and collaboration skills

As an Application Support Engineer you can expect to earn a competitive salary (up to £40k) plus benefits.

Apply today or call to have a confidential discussion about this Application Support Engineer (Linux) role.

Ref: BB/18384/B/AT/260522_1653550140

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