Application Support Engineer Wroclaw / WFH to 19,000 zloty p/month
Scientific software house is seeking a naturally bright, enthusiastic Application Support Engineer to provide technical support to clients on a complex software product that aids in the discovery of solutions for the Life Sciences and pharmaceuticals industry.
As an Application Support Engineer you be responsible for investigating customer issues within agreed SLAs via remote access (e.g. VPN, WebEx etc.) to customer systems, gathering sufficient information to pass on to other engineers. You'll perform data fixes or configuration changes to resolve issues or work around problems and keep detailed records of change requests. Your role will also include onsite customer installations, upgrades and demos in a pre-sales capacity.
You will build up an in-depth knowledge of the core product becoming a subject matter expert and progressing your career; fantastic opportunity to be mentored by an exceptional team of individuals in a scientific, technology driven environment.
Based in Central Wroclaw, you will be working in a friendly, R&D team atmosphere with passionate, accomplished colleagues and flexibility to work from home two days a week if desired.
Please note: this position is open to Ukrainian citizens currently in Poland, with refugee visa status.
As an Application Support Engineer you can expect to earn a highly competitive salary (to 19,000 zloty B2B per month) plus benefits.
Ref: LI/17437/J/KS/221122_1669131034Apply Now