Microsoft Helpdesk Engineer (Tier 2 Night Shift) Blackburn / WFH to £40k

Do you have a strong knowledge of the Microsoft tech stack?

You could be progressing your career at a growing software and technology consultancy.

What's in it for you:

Salary to £40k
Pension
Healthcare
Regular social events
Hybrid / remote working
Career growth opportunities

Your role:

As a Microsoft Helpdesk Engineer you will be responsible for providing comprehensive support to clients, handling the full spectrum of technical issues including initial contact (Tier 1) more complex resolutions (Tier 2). You'll act as the primary contact for clients, providing support via Teams / Google Meet, email and the ticketing system, with ownership through to resolution.

You will also carryout administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops and Active Directory, maintaining clear and concise documentation, identifying recurring issues and contributing to the team's knowledge base.

As this role is covering the night shift you will also have around 20% of your time to dedicate to learning via training modules and gaining certifications.

Location / WFH:

Due to the nature of this night shift work (midnight until 8am), you can work from home most of the time, meeting up with colleagues in the office occasionally (you must be commutable within the Blackburn / Bolton / Preston area).

About you:

You have experience in a similar IT Support / Technical Support / Desktop Support / Service Desk role
You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop
You're collaborative and pragmatic with great communication and customer service skills
You have experience of working similar night shift patterns

Apply now to find out more about this Microsoft Helpdesk Engineer (Tier 2 Night Shift) opportunity.

At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.

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