Posted 22 days ago

Implementation Manager - SaaS

London, Greater London | £45,000 - £60,000 per yearManaged by: Business Analysis and Project Management Team

Implementation Manager / Customer Success (SaaS Technical) *Hybrid / London* to £65k

Opportunity for an Implementation Manager with a comprehensive technical understanding to join a rapidly growing SaaS business. The company automates the sales process for a range of enterprise clients to optimise and speed up their transactions, whilst ensuring a superior customer experience is always delivered.


  • Up to £60k salary
  • Hybrid working (2 days a week remote)
  • Continuous training and development

Your role:

As an Implementation Manager, you'll work closely with clients and the technical team who optimise the automation sales systems. You'll be taking ownership of multiple, large strategic projects which will include, on-boarding clients and connecting them with the technical team, recommending strategies to meet customer business requirements, developing detailed project plans, and ensuring systems are running smoothly. You will be responsible for the overall success of onboarding projects of various sizes including SMB, Mid-Market, and Enterprise, and will be involved in requirements-gathering, comprehensive onboarding, and troubleshooting any technical issues that are identified along the way.

WfH policy:

Based in London, you'll join a talented and collaborative team of professionals. You will be able to work from home up to 2 days per week.


  • You have previous experience as an Implementation Manager, Customer Success Manager, Onboarding Manager or similar
  • You have a comprehensive technical understanding (SQL experience ideally)
  • You must have experience with SaaS companies
  • You can work on concurrent projects simultaneously (10 - 15 at any time)
  • You have excellent communication and collaboration skills
  • You have client facing experience

As an Implementation Manager you can expect to earn a competitive salary (up to £65k) plus benefits.

Apply today or call to find out more about this Implementation Manager role.

Ref: BB/19594/A/AT/020323_1677761937

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