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Posted 12 days ago

Junior IT Support Engineer MSP

Ipswich, Suffolk | £25,000 - £30,000 per yearManaged by: Client Server Regional Team

Junior IT Support Engineer Ipswich to £30k

Are you a bright ambitious technologist with IT Support experience and customer service skills?

You could be progressing your career with continual learning and self-development opportunities at a growing Managed Service Provider (MSP).

Your day to day:

As a Junior IT Support Engineer you'll join a small team responsible for dealing with tickets in collaboration with the 1st line team. You'll be supporting a broad scope of technologies including Office 365, Windows Desktops, Servers and MACs as well as Network troubleshooting, implementing solutions to improve client infrastructures and providing project assistance to ensure outstanding service.

You'll receive training and will be continually learning on the job to improve your knowledge of the software and hardware technologies supported by the team; there are excellent career progression opportunities to 3rd line Support and beyond that.

You'll be based at the Ipswich office (unless attending a client site); there's a friendly team environment and free parking. Please note you are required to have your own car and valid driving licence.

Requirements:

  • You have experience in a similar IT Support / Technical Support role, 2nd line experience would be great but it's not essential
  • You have a good basic knowledge across a range of technologies including Active Directory (on Prem and Azure Active Directory); networking e.g. TCP/IP, DNS, DHCP, Switching, VLANs; Office365 administration; Virtualisation
  • You have excellent communication skills with a customer service approach
  • You're collaborative, keen to learn and progress your career

As a Junior IT Support Engineer you will earn a competitive salary (to £30k) plus benefits

Apply now to find out more about this Junior IT Support Engineer opportunity.

Ref: BB/19502/B/KS/231122_1669185003

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