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Posted 17 days ago

Service Delivery Analyst Windows

London, Greater London | £35,000 - £42,000 per yearManaged by: Support Team

Service Delivery Analyst (Windows Active Directory DMS iManage DNS VMware). Are you looking for a Service Delivery Analyst role within a company that will provide comprehensive support and training to help you reach your career goals?

Hugely successful, high profile law firm is seeking a bright Service Delivery Analyst to join their team. You'll be working alongside a friendly and supportive team within a successful company that has previously been voted as one of the 'Top 100 Best Companies to work for'.

As a Service Delivery Analyst, you'll work as part of the Infrastructure Team providing 2nd line support to resolve a variety of customer technical issues. A typical day for you will involve troubleshooting all technology issues escalated by the 1st line team, answering overflow phone calls, logging tickets and responding to mailbox tickets, and escalating incidents to the Technical Escalations Analysts.

Based in fantastic central London, you'll be joining a friendly and professional team. You will be able to work remotely up to 2 days a week.

Requirements:
* Previous experience within a Service Delivery Analyst / Service Desk Analyst role
* Very good knowledge of Windows 7 & 10 environments
* Good understanding of Active Directory, DHCP, DNS and VMware
* Ideally you have knowledge of Document Management Systems (DMS) such as iManage
* Degree educated
* Excellent communication and collaboration skills
* Desirable: Powershell

As a Service Delivery Analyst you can expect to earn a competitive salary (up to £42k) plus bonus and benefits.

Apply today or call to have a confidential discussion about this Service Delivery Analyst (Windows) role.

Ref: BB/18396/A/AT/160622_1655376946

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