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Posted 18 days ago

Application Support Manager / Team Lead

Nottingham, Nottinghamshire | £40,000 - £50,000 per yearManaged by: Client Server Regional Team

Application Support Manager / Team Lead WFH / Nottingham to £50k

Opportunity to progress your career at a tech company that provides a range of software solutions to energy suppliers from small start-ups through to major household names, covering everything from connecting to the grid through to CRM systems.

As an Application Support Manager / Team Lead you'll be responsible for leading, motivating and coaching a team of L1 and L2 Engineers, ensuring the team works efficiently and to high performance standards. You'll act as an escalation point for all requests and incidents, managing workloads and ensuring quality against SLA agreements. You'll train, coach and mentor Application Support Engineers, setting out clear progression paths and also proactively seek to improve processes and procedures to increase efficiency and reduce the number of tickets coming in.

Location / WFH:

There's a remote interview and onboarding process and you'll be able to work from most of the time, meeting up with the team for constructive meetings once a month in the Nottingham office.

About you:

  • You have experience in a similar Service Desk Manager / Team Lead role
  • You have ITIL experience, ideally V4 ITIL Foundation
  • You have a strong understanding of Incident Management and Request Fulfilment Lifecycle
  • You're able to drive process improvements and support the team to achieve goals
  • You have advanced SQL skills and a good knowledge of APIs
  • You have excellent communication and stakeholder management skills

What's in it for you:

As an Application Support Manager / Team Lead you will earn a competitive salary plus a range of benefits:

  • Up to £50k
  • 25 days holiday
  • Vitality health insurance
  • 5% non-contributory pension
  • Death in Service
  • Mostly work from home, plus travel allowance to the Nottingham office (x1 month)

Apply now to find out more about this Application Support Manager / Team Lead opportunity.

At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.

Ref: BB/21306/A/KS/050724_1720194062

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