Posted about 1 month ago

Support Engineer API SQL Java - SaaS

Slough, Berkshire | £45,000 - £53,000 per yearManaged by: Client Server Regional Team

Support Engineer (SQL Java SaaS RESTful API Networking Linux Windows). Are you an experienced Support Engineer who has strong customer facing skills? Do you want to be part of a friendly and motivated team that supports innovative and entrepreneurial products? You could be a joining a global provider of ERP software solutions that strive to improve business efficiencies.

As a Support Engineer you will be supporting customers globally who are using the company's Java based SaaS product that provides automation software for financial processes. Your key goal will be to provide a high level of 2nd line support to assist customers in a timely, accurate, and friendly manner with their queries about the products, ensuring these are resolved or escalated to the 3rd line support team. On a typical day you will be managing customer cases using the ticketing system (Zendesk), documenting customer interactions, troubleshooting and resolving technical issues, and participating in support meetings.

This can be a fully remote role allowing you to work from anywhere within the UK. You will be expected to occasionally go into the offices based in Slough.

* Must have extensive 2nd application support experience
* Must have experience supporting a Java based SaaS product (basic understanding of Java required)
* Experience supporting Linux and Windows environments (administrator level knowledge of both)
* Good understanding of networking
* Advanced knowledge of database engines including SQL
* Good understanding of SOAP and RESTful APIs
* Experience using ticketing systems, ideally Zendesk
* Strong problem-solving skills
* Excellent communication and collaboration skills

As a Support Engineer you can expect to earn a competitive salary (up to £53k) plus bonus and benefits.

Apply today or call to have a confidential discussion about this Support Engineer (SQL API Windows Linux) role.

Ref: BB/18382/A/AT/180522_1652860491

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