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Posted 13 days ago

Technical Support Engineer Linux SQL

Royal Borough of Kingston upon Thames, Greater London | £30,000 - £35,000 per yearManaged by: Client Server Regional Team

Technical Support Engineer (Linux SQL TCP/IP 2nd/ 3rd) *Remote / Hybrid WfH*. Do you have a good knowledge of Linux coupled with technical support skills? You could be learning from a talented team of technologists in a relaxed software house environment where you can work from home most of the time.

As a Technical Support Engineer you will provide 2nd/ 3rd line application support for the core location based services product, used by the emergency services to find people in need of help; remote troubleshooting and problem analysis of systems deployed on to a Linux environment at client sites.

You'll proactively monitor and verify the deployed solutions' and their behaviour; liaising directly with clients and in-country partners. You will operate across the full support cycle from taking support calls from customers' technical teams via phone, email or ticketing systems; reproducing issues or bugs in local environments and creating Jira issue reports. As the role progresses you will have the opportunity to train and become a Linux Systems Administrator if desired.

Following a remote interview process you'll join colleagues in the Kingston office around once a month with most of the time work from home.

Requirements:

  • You have experience in a technical support role
  • You have a strong knowledge of Linux and SQL
  • You're familiar with Networking (e.g. TCP/IP)
  • You're collaborative and have excellent communication and customer service skills

As a Technical Support Engineer you will earn a competitive salary (to £40k) plus benefits.

Apply now or call to find out more about this Technical Support Engineer (Linux SQL TCP/IP Application Support) opportunity.

Ref: BB/18665/C/KS/140622_1655210697

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