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Posted 16 days ago

Technical Support Manager

Vienna, Austria | €40,000 - €50,000 per year

Technical Support Manager (Linux Windows 1st / 2nd Line Support). Are you a bright and highly driven individual who has experience supporting Linux or Windows based systems? Would you like to be part of an innovative company that will encourage you to progress your career and learn new skills?

You could be joining a global FinTech where you will be able to gain exposure to financial trading applications.

As a Technical Support Manager, you will be responsible for supporting German based clients who are using the company's trading systems. This is a client facing role where you will oversee 1st and 2nd line support issues, providing resolution and escalating any complex issues to the 3rd line support team. You will provide the highest level of customer service and will have ownership of the technical relationship to ensure that the customers get the greatest value from the company's services.

This role is based in Vienna. You will be able to work remotely 2 - 3 days a week.

Requirements:

  • You must have previous experience supporting Linux or Windows based systems
  • You must be fluent in German and English
  • You have strong problem-solving skills
  • You have exceptional customer service and communication skills

As a Technical Support Manager you can expect to earn a competitive salary (up to €50k) plus benefits.

Apply today or call to have a confidential discussion about this Technical Support Manager role.

Ref: BB/18614/B/AT/170622_1655474156

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