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2nd Line Service Desk Analyst - Evening Shift

Posted 24 days ago

London, England, £40000 - £43000 per annum + bonus + benefits

Job Type: Permanent

Managed by: Support Team

2nd Line Service Desk Analyst (Windows Active Directory DMS iManage DNS VMware). Hugely successful high profile law firm is seeking an experienced 2nd Line Service Desk Analyst to join their growing team. You'll be working alongside a friendly, relaxed and supportive team within a company that has been voted as one of the 'Top 100 Best Companies to work for'.

As a 2nd Line Service Desk Analyst you'll work as part of the Service Desk Team providing second line support as well as working closely with the 3rd Line team to provide resolutions to technical issues reported to the Service Desk. A number of your responsibilities will also include; troubleshooting all technology issues escalated by the 1st Line team, answering overflow phone calls, logging tickets and responding to mailbox tickets and escalating incidents to the Technical Escalations Analysts.

Based in London, you'll be joining a friendly and professional team. Please note that this role requires you to work from 2pm to 10pm Monday to Friday.

Requirements:
*Previous experience within a 2nd line support role
*Good knowledge of Windows 7 & 10 environments
*Understanding of Active Directory, DHCP, DNS and VMware
*Knowledge of Document Management Systems (DMS) such as iManage
*Excellent communication and collaboration skills
*Desirable: Powershell

As a 2nd Line Service Desk Analyst (Windows) you can expect to earn a competitive salary (up to £43k) plus bonus and benefits.

Apply today or call to have a confidential discussion about this 2nd Line Service Desk Analyst (Windows) role.

REF: BB/14005/A/AT/270819_1566892626

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