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IT Support Incident Manager ITIL

Posted 30 days ago

London, England, £30000 - £45000 per annum + bonus + benefits

Job Type: Permanent

Managed by: Support Team

IT Support Incident Manager (Trading Application ITIL SQL). Would you like to gain valuable knowledge of financial trading systems, have a logical mind, a love of problem solving and the aptitude and desire to learn?

Joining this FTSE 250 trading firm as an IT Support Incident Manager you will be responsible for managing technical Incidents and Changes ensuring that any issues affecting the business are quickly diagnosed, workarounds are determined, root cause analysis is performed and actions are taken to ensure that incidents are not repeated. You'll gain an indepth understanding of how the trading systems backend processes work including daily reconciliations.

You'll based in open plan City based offices with a range of facilities and break out areas including pool table and ping pong table. There's a good work / life balance and regular social and sporting events. Excellent career progression opportunities.

*Experience as an Incident Manager
*Experience with ITIL, incident management, service review and problem management
*Advanced analysis and problem solving skills
*Basic knowledge of SQL
*Interest and desire to learn financial products
*Excellent written and verbal communication skills

As an IT Support Incident Manager you will earn a competitive salary (to £45k) plus bonus and benefits including pension, private medical care, gym membership and much more.

Apply now or call to find out more about this IT Support / Incident Manager opportunity.

REF: BB/13199/B/KS/200519_1558364570

Integrity, Commitment, Quality and Endeavour

"As a software developer working in financial services looking for a role outside the sector... Oliver took this vague request and ran with it, producing specs for roles.... that were exactly what I was looking for... Oliver's and Client Server's cross-sector networks made this move possible, and it's a very unique aspect to their offering."

Stephen - Senior Developer


"Nick (and Client Server in general) are quite different from other recruiters I have dealt with. He takes the time to understand where you are and what you want next so that he can find the right job rather than just any job. The communication throughout the process was perfectly pitched and I'm very happy with the end result."

Julian - Senior Developer​


"I have worked with Client Server before to my satisfaction. They provide a very professional approach, excellent communication and an overall exceptional service in recruitment... David represents those values extremely well... I had no questions unanswered. He has organised the process with flawless precision. I would always recommend him."

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