Technical Support Engineer (Night Shift) Accrington / WFH to £45k

Do you have a strong knowledge of the Microsoft tech stack?

You could be progressing your career at a UK tech consultancy as a key part of the managed services team.

As a Technical Support Engineer you will be responsible for providing comprehensive support to clients, handling the full spectrum of technical issues from initial contact (Tier 1) through to more complex resolutions (Tier 2). You'll act as the primary contact for clients, providing support via Teams / Google Meet, email and the ticketing system, with ownership through to resolution.

You will also carryout administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops and Active Directory, maintaining clear and concise documentation, identifying recurring issues and contributing to the team's knowledge base.

As this role is covering the night shift you will also have around 20% of your time to dedicate to learning via training modules and gaining certifications.

Location / WFH:

You can work from home - from midnight to 0830, meeting up with colleagues in the Accrington office occasionally (the office is likely to move to Preston in the coming months).

About you:

• You have experience in a similar Technical Support / Desktop Support / Service Desk role
• You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop
• You're collaborative and pragmatic with great communication and customer service skills
• Ideally you will hold SC Clearance (or be able to achieve it i.e. UK citizen for 5 years plus)
• You have experience of working similar night shift patterns

What's in it for you:

• Salary to £45k
• Pension
• Healthcare
• Regular social events
• Hybrid working
• Career growth opportunities

Apply now to find out more about this Technical Support Engineer (Microsoft) opportunity.

At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.