21/04/2020

The story of onboarding Client Server’s first remote consultant

Client Server

The story of onboarding Client Server’s first remote consultant

Following the words of Client Server Team Leader Chris Hart in his recent blog explaining what remote onboarding is , we too have had to adapt the way in which we recruit. We caught up with Luigi Trombetta (over Google Hangout), a Senior Consultant on his experience of joining our team post Covid-19.

The onboarding process for me started pre-Covid19. Client Server (CS) conducted an initial telephone screening and after successfully passing, I was invited to a face-to-face interview. I met with the Internal Recruitment team and the manager of the desk and after completing a presentation, I briefly met some of my team.”

I was offered the job as a Senior Consultant, developing our European outreach. My start date was looming and I assumed it would be the same as my previous first days: go into the office say ‘Morning’ to everyone and anyone that walks past, have a few technical issues logging in, - and then finally settle down to make those first calls, but Covid-19 had new plans. The lockdown was announced the night before my start date. What to do now?

Thankfully Client Server had already adopted the onboarding model so I could remote in seamlessly, virtually meet my team, and with a combination of video and telephone calls, carry out my training. A couple of weeks have passed and I feel even more a part of the team with regular team calls, catch-ups with Internal Recruitment and other employees reaching out to introduce themselves via video calls so I can put a name to a face.

I’ve worked from home in the past, but I’ve never joined a company remotely. So this process has been one to remember!

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