Desktop Support Engineer
Desktop Support Engineer
A Desktop Support Engineer is a vital resource within any technology-based organisation, who is primarily involved in providing technical assistance. The role of a Desktop Support Engineer will vary depending on the organisation’s operating system, workflow and network configuration and needs which means a Desktop Support Engineer may work alone, be a key player in a dedicated Desktop Support team, or be assigned to multiple teams.
The core objective of a Desktop Support Engineer is to provide ‘1st line’ (desk side / help desk) support to internal colleagues or external clients. Businesses do not have universal structure, therefore Desktop Support Engineers fulfil a support capacity where needed, some offices may have a small IT department dedicated to resolving internal issues on a daily basis, whilst others have a robust organised network of engineers ready to deploy greater scale technical support when required.
Whilst the overarching objective of a Desktop Support Engineer is to provide technical support, individual responsibilities of a Desktop Support Engineer vary depending upon the job. Some responsibilities include; installing and configuring PCs and telephone systems, wireless networks and other devices (like printers), executing routine maintenance across installed PCs, networks and phone systems and troubleshooting technical problems when they arise. Desktop Support Engineers will be required to maintaining a relevant log of all activity and escalate to more senior colleagues where appropriate. More accomplished Desktop Support Engineers may provide necessary training or advice for other members on their Technical Support team.
Requirements of a Desktop Support Engineer vary depending on the responsibilities of the role. For example, some Desktop Support Engineer roles require a degree in Computer Science or a related field, whereas others require relevant certifications like Microsoft / Comptia or Cisco. Other roles require a Desktop Support Engineer to have good working knowledge of one or more operating systems like Windows, Linux or MacOS, and can offer training on other skills.
As businesses (and their customers) are becoming increasingly reliant on computers and technology, the demand for skilled Desktop Support Engineers is growing. Career prospects for a Desktop Support Engineer are good, and progression will be facilitated by obtaining the relevant IT and Technical Support certifications, staying ahead of market trends, developing foreign language skills and growing knowledge of other technical areas.
Client Server currently recruits for a variety of Desktop Support Engineer roles in London and surrounding areas. If you are a Desktop Support Engineer looking for your next role, get in touch with one of our specialist consultants today.
https://www.client-server.com/job-search?term=desktop+support+engineer