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Posted 16 days ago

Service Delivery Manager ITIL

Nottingham, Nottinghamshire | £48,000 - £55,000 per yearManaged by: Client Server Regional Team

Service Delivery Manager ITIL Nottingham / WFH to £55k

Are you a tech savvy Service Delivery Manager with excellent communication skills?

You could be progressing your career at a long-established, global insurance company that provide white-labelled services to a range of manufacturers and retailers, as they undergo a massive tech transformation.

Your day to day:

As a Service Delivery Manager you'll act as the bridge between the business (sales, customer service, call centre, senior stakeholders) and the technical team, ensuring that any issues are resolved - following the problem from report through to solution delivery.

You'll be a collaborative problem solver who facilitates communication and ensures that issues are resolved working within an ITIL framework. There's a mix of BAU as well as longer term strategic work including vendor reviews and service improvement programmes.

WFH Policy:

There's a remote interview process, following that you'll join colleagues in the Nottingham office around once a month with flexibility.

Requirements:

  • You're a skilled Service Delivery Manager with a strong knowledge and practical experience of ITIL
  • You have advanced communication skills; are collaborative and pragmatic and skilled and building effective working relationships, both internally and with suppliers
  • You have experience of working across teams in large scale organisations, both business and technology focussed
  • You have advanced organisation and planning skills

Salary & benefits:

As a Service Delivery Manager you will earn a competitive salary (to £55k) plus benefits including pension and healthcare.

Apply now to find out more about this Service Delivery Manager (ITIL) opportunity.

Ref: BB/19511/A/KS/211121_1669034805

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