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2nd Line Support Analyst Windows 7

Job Title: 2nd Line Support Analyst Windows 7
Contract Type: Permanent
Location: Coventry, West Midlands
Salary: £22000 - £27000 per annum + bonus + benefits
REF: BB/14087/C/KS/240919_1569323609
Contact Name: Client Server Regional Team
Contact Email:
Job Published: 4 months ago

Job Description

2nd Line Support Analyst / Helpdesk Support Engineer (Windows IT Support). Looking for an opportunity to utilise and develop your Helpdesk Support Engineer skills within a collaborative, professional and globally expanding company?

Successful FinTech is seeking a 2nd Line Support Analyst to be responsible for responding to and resolving all incoming requests and incidents to the Service Desk (via email, portal and phone) in a professional and timely manner. Other responsibilities will include; ad hoc troubleshooting, setup, deploying and installing computer equipment, mentoring more junior members of the team and acting as an escalation point for other members of the team.

Based in Coventry, you will be joining a friendly and collaborative team within a flat structured business. You can enjoy a comprehensive benefits package including 25 days holiday, half a day off on your birthday, 4% pension and a 10% bonus.

*Previous experience within an IT Service Desk role
*Good knowledge of Windows 7
*Strong problem solving skills
*Excellent communication and collaboration skills
*Desirable: Exchange Server, SQL, Networking

As a 2nd Line Support Analyst (Windows) you can expect to earn a competitive salary (up to £27k) plus bonus and benefits.

Apply today or call to find out more about this 2nd Line Support Analyst (Windows) role.