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Helpdesk Manager / Team Lead

Posted 27 days ago

Epsom, Surrey, £30000 - £40000 per annum + benefits

Job Type: Permanent

Managed by: Client Server Regional Team

Helpdesk Manager / Team Lead (Customer Service). Are you well organised, pro-active and customer focussed; have great leadership skills and looking for a new challenge? You could be managing a Helpdesk Support team, helping them to achieve their objectives and making a positive impact at a Microsoft partner that supports small to medium sized business with their IT infrastructure across the South East.

As the Helpdesk Manager / Team Lead you'll have overall responsibility for the Helpdesk performance, ensuring that the team is performing efficiently via daily catch-ups to identify any problem tickets that may need escalation and ensuring the team know where the field engineers are and understand the workflows and resource availability. You'll conduct monthly reviews with the team, regular 1-2-1s and staff appraisals to increase job satisfaction and foster a spirit of collaboration and first class customer service. You will liaise directly with clients to understand their needs and help organise the resolution but do not need to be technical yourself.

You'll be based in Epsom, Surrey with parking available; there's a friendly, team environment and opportunity to make this role your own, growing the team and improving processes.

*Experience of managing a team and conducting staff appraisals with the ability to motivate
*Advanced organisation and planning skills
*Excellent communication and Customer Service skills with the ability to resolve difficult situations in a calm and efficient manner
*Specific technical skills not required although you should have a good knowledge of Microsoft Windows / Office, Excel

As a Helpdesk Manager / Team Lead you will earn a competitive salary (to £40k) plus benefits.

Apply now or call to find out more about this Helpdesk Manager / Team Lead opportunity.

REF: BB/14319/A/KS/260919_1569484456

Integrity, Commitment, Quality and Endeavour

"As a software developer working in financial services looking for a role outside the sector... Oliver took this vague request and ran with it, producing specs for roles.... that were exactly what I was looking for... Oliver's and Client Server's cross-sector networks made this move possible, and it's a very unique aspect to their offering."

Stephen - Senior Developer


"Nick (and Client Server in general) are quite different from other recruiters I have dealt with. He takes the time to understand where you are and what you want next so that he can find the right job rather than just any job. The communication throughout the process was perfectly pitched and I'm very happy with the end result."

Julian - Senior Developer​


"I have worked with Client Server before to my satisfaction. They provide a very professional approach, excellent communication and an overall exceptional service in recruitment... David represents those values extremely well... I had no questions unanswered. He has organised the process with flawless precision. I would always recommend him."

Marton - Head of Development​