Job Description
Helpdesk Manager / Team Lead (Customer Service). Are you well organised, pro-active and customer focussed; have great leadership skills and looking for a new challenge? You could be managing a Helpdesk Support team, helping them to achieve their objectives and making a positive impact at a Microsoft partner that supports small to medium sized business with their IT infrastructure across the South East.
As the Helpdesk Manager / Team Lead you'll have overall responsibility for the Helpdesk performance, ensuring that the team is performing efficiently via daily catch-ups to identify any problem tickets that may need escalation and ensuring the team know where the field engineers are and understand the workflows and resource availability. You'll conduct monthly reviews with the team, regular 1-2-1s and staff appraisals to increase job satisfaction and foster a spirit of collaboration and first class customer service. You will liaise directly with clients to understand their needs and help organise the resolution but do not need to be technical yourself.
You'll be based in Epsom, Surrey with parking available; there's a friendly, team environment and opportunity to make this role your own, growing the team and improving processes.
Requirements:
*Experience of managing a team and conducting staff appraisals with the ability to motivate
*Advanced organisation and planning skills
*Excellent communication and Customer Service skills with the ability to resolve difficult situations in a calm and efficient manner
*Specific technical skills not required although you should have a good knowledge of Microsoft Windows / Office, Excel
As a Helpdesk Manager / Team Lead you will earn a competitive salary (to £40k) plus benefits.
Apply now or call to find out more about this Helpdesk Manager / Team Lead opportunity.
