Connecting to LinkedIn...

Technical Support Engineer / Manger

Posted 10 days ago

London, England, £50000 - £60000 per annum + benefits

Job Type: Permanent

Managed by: Support Team

Technical Support Engineer / Manger (JIRA Service Desk Confluence AWS). Are you a Senior Technical Support Engineer looking for an opportunity to utilise and develop your skills, remain hands-on and provide leadership to a small team? You could be joining a successful software house that provides TV streaming products / applications to a range of broadcasters and media providers and enjoying a good work / life balance with flexible working.

As a Technical Support Engineer / Manger you will head up a team of three 1st line Operations Engineers as well as one Application Support Engineer; the team is responsible for both internal infrastructure and for digital products built for clients. Reporting to the Head of Technology you will be responsible for monitoring and keeping products live / available, working with the team to resolve any outages as well as providing line management and developing the team as individuals.
You'll be based in a fashionable area of London with plenty going on, in cool modern offices with casual dress code and the latest kit and a relaxed and sociable working environment.

*Experience of managing Cloud based consumer facing live applications including reviewing performance, stability, log files etc.
*Experience of providing customer support on digital products, working with JIRA Service Desk and Confluence, AWS, complex tech stacks and tracking of client KPIs
*Line management and team development experience
*Experience of communicating directly with clients
*Good understanding of ITLL practices
*Please note: this role will require some shift work, to include night and weekend shifts

As the Technical Support Engineer / Manger you will earn a competitive salary (to £60k) plus benefits including bonus, MacBook Pro, pension scheme, monthly team entertainment budget and sabbatical entitlement after three years' service.

Apply now or call to find out more about this Technical Support Engineer / Manger (JIRA Service Desk Confluence AWS) opportunity.

REF: BB/14442/C/KS/090120_1578585672

Integrity, Commitment, Quality and Endeavour

"As a software developer working in financial services looking for a role outside the sector... Oliver took this vague request and ran with it, producing specs for roles.... that were exactly what I was looking for... Oliver's and Client Server's cross-sector networks made this move possible, and it's a very unique aspect to their offering."

Stephen - Senior Developer


"Nick (and Client Server in general) are quite different from other recruiters I have dealt with. He takes the time to understand where you are and what you want next so that he can find the right job rather than just any job. The communication throughout the process was perfectly pitched and I'm very happy with the end result."

Julian - Senior Developer​


"I have worked with Client Server before to my satisfaction. They provide a very professional approach, excellent communication and an overall exceptional service in recruitment... David represents those values extremely well... I had no questions unanswered. He has organised the process with flawless precision. I would always recommend him."

Marton - Head of Development​