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Client Support Team Lead - Finance

Posted 10 days ago

London, England, £65000 - £80000 per annum + bonus + benefits

Job Type: Permanent

Managed by: Support Team

Client Support Team Lead / Helpdesk Manager (Financial Compliance). Global, technology driven financial services organisation is seeking a Client Support Team Lead to head up a team of 3-4 Client Support Analysts focussed on a key Financial Compliance product offering.

You'll manage the customer support service ensuring that your team efficiently deals with queries from clients on the helpdesk and supporting Compliance Officers with on-boarding, administration of new clients and drafting contracts. You'll provide line management to the team and be responsible for reviews, disciplinary, performance evaluations and developing individuals. As a Client Support Team Lead you'll also look at strategy, working with other teams to improve client service and evangelise best practice.

Stylish City based offices with a range of onsite facilities, access to the latest technologies / kit and a smart casual dress code.

Requirements:
*Strong experience of managing a small, customer focussed team including reviews, disciplinary, performance evaluations and developing individuals
*Experience of supporting financial products, financial compliance experience / understanding advantageous
*Customer service focussed
*Strong analysis and problem solving skills
*Excellent communication skills
*Likely to be degree educated

As a Client Support Team Lead / Helpdesk Manager you can expect to earn a competitive salary (to £80k) plus bonus and benefits.

Send your CV or call for a confidential discussion about this Client Support Team Lead / Helpdesk Manager opportunity.

REF: BB/10844/A/KS/101017_1507649585

Why Choose Us

"As a software developer working in financial services looking for a role outside the sector... Oliver took this vague request and ran with it, producing specs for roles.... that were exactly what I was looking for... Oliver's and Client Server's cross-sector networks made this move possible, and it's a very unique aspect to their offering."

Stephen - Senior Developer

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"Nick (and Client Server in general) are quite different from other recruiters I have dealt with. He takes the time to understand where you are and what you want next so that he can find the right job rather than just any job. The communication throughout the process was perfectly pitched and I'm very happy with the end result."

Julian - Senior Developer

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"I have worked with Client Server before to my satisfaction. They provide a very professional approach, excellent communication and an overall exceptional service in recruitment... David represents those values extremely well... I had no questions unanswered. He has organised the process with flawless precision. I would always recommend him."

Marton - Head of Development​

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